iblog

Whenever I’ve received a bank statement from HSBC, I’ve always felt really secure about the quality of the service and how strict they are about keeping my information confidential. Admittedly it’s even sounded a little pedantic the lengths they seem to go to for my comfort. It’s funny then to read about this gigantic mistake made by HSBC recently. A woman asked for her bank statement and got delivered 75,000 bank statements of other customers to her door instead. I know, I know, everyone makes mistakes, but this is really shocking. Unfortunately as ‘isolated’ as they say the incident was and as apologetic as they no doubt are, HSBC will now have at least a small dint in their otherwise solid reputation.

This entry was posted on Tuesday, January 30th, 2007 at 1:05 am and is filed under Current Affairs, Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.